Contacting the Transportation Department

We want to help you as quickly as possible—our FAQ page is a great place to start!

📞 Emergencies : If there is an emergency, such as a missing child, please call us immediately at (780) 955‑6025. Only if you cannot reach us at this number, please contact our 24‑hour monitoring call centre at (780) 979‑0977. This number is for emergencies only.

✉️ Non-emergencies? For questions about registration, fees, bus stops, address changes, or other transportation concerns, emailing transportation@blackgold.ca is the fastest, most efficient way to reach us.


Have questions? Start with our FAQs — it’s the quickest way to find answers!
🕒 Hours: 8:30 AM – 12:00 PM; 1:00 PM – 4:30 PM, Mon-Fri
🕒 Summer Hours from July 7 to August 15: 8:00 AM – 12:00 PM; 12:45 PM – 4:30 PM, closed on Fridays.

Land Acknowledgement

We acknowledge that we are on Treaty 6 territory, a traditional meeting grounds, gathering place, and travelling route to the Cree, Saulteaux, Blackfoot, Métis, Dene and Nakota Sioux. We acknowledge all the many First Nations, Métis, and Inuit whose footsteps have marked these lands for centuries.